Reference

Take a Break or Step Away Entirely

When you need distance from your account, spielbanken puts the tools right in your account settings — short cooling-off periods, longer pauses, or a full account closure you can request through live chat. Access is available where state law permits.

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spielbanken Take a Break or Step Away Entirely

How We Handle Exclusion Requests

Account exclusion is a real process with real steps — not a toggle that gets ignored. Here's what we actually do when you request a break or closure.

No Reversal During Active Period

Once you choose a cooling-off window, we lock it in for the full duration. You won't be able to reverse it through settings or chat until the period ends — that's intentional and consistent.

Marketing Contact Stops

A full account closure removes you from all promotional outreach. No emails about events, no push notifications, no retargeting. That happens on our end as part of the closure process.

Account Access Is Suspended

During an active exclusion, logging in is blocked. If a login attempt goes through when it shouldn't, report it to live chat immediately and we'll investigate and correct it.

Closure Confirmed in Writing

Every full closure generates a confirmation email. We keep a record on our side as well. If you come back after the period ends, you'll go through account re-verification before access is restored.

spielbanken What Account Exclusion Looks Like Here

What Account Exclusion Looks Like Here

Stepping back from your account starts in settings. You can set a short break of a few days, a longer cooling-off window of weeks, or request a full closure that locks your account and removes marketing contact. Once a longer exclusion is active, it cannot be reversed during the period you chose — that's by design. Our support team is reachable through

live chat to walk you through any of these steps. Players in Atlantic City and across eligible states can use these tools through the same mobile account flow, whether you're on a phone browser or returning to the app.

Getting Help During Your Exclusion

If you run into any issues with your account pause or need to confirm your exclusion is active, our support team can verify your account status and walk you through what's in place.

Live Chat Reach our support team through live chat in your account. They can confirm your exclusion status, walk you through settings, and process a full closure request on your behalf.
Account Settings Your account settings page shows your current break or cooling-off status. If something doesn't look right, screenshot it and bring it to live chat so we can fix it fast.
Email Follow-Up After any exclusion is processed, you'll get a confirmation to your account email. If that email doesn't arrive within a few hours, contact live chat to make sure the change went through.

Account Exclusion Terms Explained

These are the terms that come up most when you're looking into pausing or closing your account — plain definitions, no jargon.

What is a cooling-off period?

A cooling-off period is a short, fixed break you set on your account. During that time, login is blocked and the period cannot be cut short once it starts.

What does account closure mean?

Account closure is a permanent or long-term shutdown of your account. It stops all access, ends marketing contact, and requires re-verification if access is ever restored after the exclusion window.

What is a self-imposed break?

A self-imposed break is a voluntary, user-initiated pause shorter than a full exclusion. You choose the length, and the account reopens automatically when the window closes.

What does KYC mean in this context?

KYC stands for Know Your Customer — the identity verification step required when re-opening an account after a long exclusion period to confirm you are the account holder.

What is a marketing opt-out?

A marketing opt-out removes your account from promotional emails, push alerts, and retargeting. Full account closure includes this automatically; you can also request it independently.

What is an exclusion confirmation?

An exclusion confirmation is the email sent to your account address once a pause or closure is processed. It serves as your record that the exclusion is active on our side.

Your Exclusion Questions Answered

Real questions about pausing or closing your spielbanken account — with direct answers about how the process actually works.

Go to your account settings and look for the break or cooling-off option. Choose your window length, confirm, and the pause activates immediately. Live chat can also process it for you if you prefer.

No. Once you confirm a cooling-off period, it runs for the full duration you chose. This is intentional — the point is to make the break stick. Contact live chat if you have an urgent account issue unrelated to the exclusion.

Yes. Requesting a full account closure removes your account from all marketing contact, including emails and push notifications. That happens as part of the closure process, not as a separate step.

Login is blocked during an active exclusion. If you are somehow able to access the account when an exclusion should be active, contact live chat right away so we can investigate and correct it.

Access to these tools depends on state law and whether spielbanken operates in your state. Where we're available, the exclusion options in your account settings apply. Check your account for current availability.

Yes. After a longer exclusion ends, you'll go through a re-verification step before access is restored. This confirms you are the account holder and that the exclusion period has fully elapsed.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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